TERMS & CONDITIONS
We've said it before and will say it again, "we don't like words like 'rules' and 'terms'" but at the end of the day this is a business relationship and it is important that we are singing out of the same song book so let's level the playing field with a bunch of important information.
The following "terms and conditions" apply to all orders:
Estimate / Quote Details
Upon receipt of your written Purchase Order or Request for Quote we will prepare a written Estimate (sometimes referred to as a Quote) containing all the details about the piece of furniture that we will build for you. This Estimate includes information such as the dimensions, the type of frame, and all other specialty details. Once you approve the order, this same document is sent to the shop floor as a Work Order and is the sole source of information from which your furniture is constructed. Any errors or omissions on your Estimate will result in errors or omissions in your final piece of furniture. This document supercedes all other communication including conversations, diagrams, photos, emails and discussions. It is the customer's responsibility to ensure the details on this document are correct. While we may, occasionally, from time to time, offer input or comments on certain design elements, dimensions, etc. we hold no responsibility should the finished product not meet the needs of the customer as long as we met the specifications on the Estimate / Quote.
It is important to note that we can not duplicate furniture that we have not designed. We always do our best to get as close as possible to the inspiration photos and drawings however variations will occur. Be sure to specify any design details or elements that are essential to the final product. In the absence of any detail, our team will make the best decision possible which may or may not match the design you have in your mind - so be sure to specify as much as possible!
A 50% deposit must be received with the purchase order and the balance due must be paid in full prior to pick up. We accept bank wire, debit cards, cash and checks. Visa, MasterCard, and American Express may be used however a 3% processing fee will apply.
Certificate of Resale
We must have a certificate of resale on file. Please send a copy of your Certificate of Resale to:
Barnes Custom Upholstery, Inc.
677 Southwest St.
High Point, NC 27262-6434
Sales tax will be charged on all orders without proper certification of resale on file.
Manufacturers of upholstery fabrics do not guarantee their product for wearability, stretch, or color fastness. Therefore, we are unable to assume this responsibility or make any adjustments regarding fabrics. Please be sure to read all information on the COM / Fabric page of this website for specific terms and conditions concerning fabric.
It is the customer's responsibility to ensure that specified dimensions are correct and appropriate for the scale, comfort and use of the desired product. Finished dimensions are +/- 3/4" so please plan accordingly. It is highly recommended that industry standards be used as a reference when ordering any custom piece of furniture.
Our goal is to have all orders ready to ship within 6 - 8 weeks of receipt of Order, Deposit and COM/Fabric. However it is important to note that building custom furniture is an iterative process that can, quite often, result in extended development time. Barnes Custom Upholstery holds no responsibility for additional shipping costs, penalties, fines or fees charged due to late installation or any other costs associated with delays in the manufacturing process. Also please note we are closed for one week in early July and for one week during the Christmas holiday season. These weeks are not included in the 6 - 8 week estimated time to ship.
Production does not begin until we have received all of the following items:
All COM Fabrics, Trims
We are unable to accept any changes, modifications, holds, or cancellations after the frames have been built and/or the fabric has been cut.
Repairs and Returns
No merchandise may be returned without written authorization of Barnes Custom Upholstery. Any merchandise returned without authorization will be refused at the expense of the shipper. Local repair charges must be approved in advance and in writing or they will not be accepted.
All orders are freight on board (FOB) at Barnes' loading dock in High Point, North Carolina - in other words it is the customer's responsibility to arrange for and pay for all packing and shipping services. We are happy to connect you to one of our preferred white glove delivery vendors to coordinate your delivery locally, statewide, or nationally however we do not endorse, warranty, promise nor guarantee the work, pricing, schedules or effectiveness of any carrier. From time to time we may assist in organization shipping and delivery activities however a small fee will be charged for this work.
All furniture must be picked up from our factory within two weeks of completion. Storage fees will be assessed for any items left more than two weeks after completion.
Shipping & Mailing Address for COM / Orders / Payments
Barnes Custom Upholstery, Inc.
677 Southwest St
High Point, NC 27262